1.Please reach us at +86-578-5115165 or mail us at service@doubletreetoys.com for general issues and we are always at your service any time.

2.Any suggestions/comments for our products or service,please don't hesitate to contact us for improvements.

3.We will update our customers with our newly developed products monthly.

4.We will keep confidential for our customers' new designs and won't be copied at the market.

5.We can per customer's requirements to make the packaging to make our products to be more attractive and more value.

6.We promise sample lead time will be among 7-10days unless there is any special mold tooling required for special parts.

Free Sample Service:
1.What we need for making the sample?
Please provide us the artworlk(AI format or PDF etc)with your special requirements.Actual samples will speed up the process of counter sample making.
2.Samples are free of charge to our current clients.All you pay is shipping and handling.
3.New customers are required to provide carrier account# with freight collected(FedEx,UPS,DHL etc)for samples arrangement.
4.We may charge with the new customers before purchase order placed range from $20-$100 and we will deduct this amount once order confirmed.